The Feminine Tread: Returns & Exchanges
We want you to love your purchase from The Feminine Tread. If you are not completely satisfied, we are here to help with our returns and exchange process.
What is your return policy?
We accept returns for a full refund to your original form of payment within 45 days of purchase. Items must be in new, unworn condition with all original tags and packaging. After 45 days and up to 90 days from purchase, we will issue a merchandise credit for the purchase price.
How do I return an item?
You can start your return easily through our online returns portal. Please have your order number and email address ready. Once your return is initiated, you will receive instructions and a prepaid return shipping label. Items must be returned using our provided label to ensure proper tracking and processing.
What items cannot be returned?
For health and safety reasons, we cannot accept returns on worn footwear, unless defective. This includes, but is not limited to, items showing signs of wear, scuffed soles, or removed tags. Final sale items, as marked on the product page or receipt, are also not eligible for return or exchange.
How long do I have to exchange an item?
Exchanges are accepted within 90 days of the original purchase date. We recommend initiating your exchange as soon as possible to ensure your desired size or style is available.
How do I exchange an item?
The fastest way to get the item you want is to place a new order online for the correct size or style and then return the original item using our standard return process for a refund. You can also initiate an exchange through our returns portal. If the exchange item is of a different value, price adjustments will be applied accordingly.
When will I get my refund?
Once we receive your return at our warehouse, please allow 5-7 business days for processing. After processing is complete, refunds to your original payment method may take additional time to appear in your account, depending on your bank or card issuer. You will receive an email notification once your refund has been issued.
What if my item is defective or incorrect?
We apologize for any inconvenience. If you receive an item that is defective or not what you ordered, please contact our Customer Care team immediately. We will work to resolve the issue quickly, which may include a prepaid return label and a replacement, refund, or credit.
Do you offer free return shipping?
We provide a prepaid return shipping label for your convenience. The cost of return shipping may be deducted from your refund amount unless the return is due to our error (e.g., defective or incorrect item).
What about international returns?
At this time, we can only process returns for orders shipped within the United States.
How can I check my return status?
You can track the status of your return at any time by visiting our online returns portal and entering your details.
Where can I find more information?
For any questions not covered here, please visit our main website for complete details and access to our customer support resources.